Cerner Announces New Collaboration with Salesforce to Extend Care Beyond the Exam Room
“We are entering the next phase of health care delivery transformation. This collaboration with Salesforce will bring game-changing solutions to consumers, allowing them to participate in their physician’s decision-making and engage in their own health and care,” said
This integrated solution is designed to meet health care providers’ growing demand for enterprise-wide CRM capabilities. The solution is also positioned to support health system call centers, service operations, provider network management, marketing and other enterprise stakeholders that are transforming how services are delivered to patients and providers through a growing array of communication channels.
The solution is powered by the data and clinical content within
Salesforce Health Cloud brings the world’s No. 1 CRM platform to health care and equips organizations to collaborate more efficiently, better understand their patients and build stronger relationships across the entire care team, with the aim of higher consumer satisfaction and improved health outcomes while making care delivery more efficient.
The solution will support the integration, automation and facilitation of consumer and provider communication and collaboration. These omni-channel capabilities incorporate email, text, instant message, video, portal, phone and other means of communication with campaigns and care management programs. The integrated solution also helps personalize and enhance the value of call centers, practice management, patient financial services and other health care provider service operations. Health Cloud, paired with the foundation of patient and provider profiles on the Cerner HealtheIntent platform, will support a personalized consumer experience.
"The health care industry is undergoing a powerful transformation. Patients are bringing new expectations to their experiences — they want providers to deliver better service on their terms," said
About Salesforce Health Cloud
Salesforce Health Cloud brings the world’s #1 CRM to healthcare and is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement. It accomplishes this by providing a complete view of the patient, intelligent care collaboration and a connected patient engagement experience. With Health Cloud, care teams have easy access to clinical and non-clinical patient and member data including current health conditions and medications, appointment history, communication preferences and data from electronics health records and other systems. Teams are able to work smarter across entire patient and member groups to provide insightful care faster.
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE:CRM), visit: www.salesforce.com. Salesforce, Salesforce Health Cloud and others are trademarks of salesforce.com, inc.
Source: Cerner Corporation